What our clients say about the Buy West Property Management Team
TO WHOM IT MAY CONCERN
My husband and I are thoroughly enjoying our lives without any worries whatsoever as Natalie McKeown has taken care of the entire needs of our rental property.
From finding good tenants, all maintenance needs, care of the rent being paid and absolutely every need you could think Natalie has taken care of everything. Natalie has been so easy to deal with in every way.
My husband and I have owned and managed several rental properties over the years, some of whom we took care of ourselves and then moved on to using property managers as rentals can be very stressful as we found out. We have used other property managers over the years but we have found Natalie to be excellent and are thrilled with the service we have received from Natalie.
Regards,
Annette Richards
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To whom it may concern
I have employed Diane as my property rental agent for many years. I have found Diane to be reliable, friendly and of outstanding performance. To date she has consistently found good tenants at short notice on my behalf.
She is always on time for appointments. She handles all the agreements efficiently and professionally.
I have no hesitation in recommending her services to any landlord.
Regards, David Ng
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To whom it may concern
Re: Nancy Collis
Our client instructed Nancy Collis at Ray White Real Estate to manage a property located at Swanson, West Auckland.
The property was in a somewhat run-down state due to on-going neglect from its current tenant.
Our client required Nancy’s assistance to remove the tenant, upgrade the property and arrange to re-let the property. In all facets, Nancy was tremendous.
Firstly removing the existing tenant was a difficult exercise but was handled by Nancy in a professional and efficient manner.
Nancy was not afraid to deal with the difficult tenant directly and arranged a termination of the tenancy which was satisfactory to both the tenant and our client.
If that exercise didn’t prove difficult enough, assuming responsibility for helping to upgrade the property at minimal cost looked to be even more difficult. However, again, Nancy handled all of the renovations in a thoroughly professional manner. She negotiated with contractors including builders, plumbers, electricians, cleaners, carpet layers, and rubbish removalists.
Before undertaking any work, Nancy would provide quotes to our client and then following instruction from our client, would ensure that the work was completed thoroughly to a high standard.
Given the budget savings, Nancy was able to negotiate on our clients behalf, the property was transformed from a run down, dishevelled place to a clean, hygienic and tidy place.
As a result , following the renovations and the transformation of the property, Nancy had no problems in letting out the property to highly suitable tenants at a rental higher than had been forecast.
We therefore recommend Nancy as a property manager/agent without any hesitation whatsoever. She is reliable, efficient, forthright, she has great contacts and above all else she is thoroughly professional.
Yours faithfully
Greg Muller
SMITH & PARTNERS
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Jeff has looked after 6 properties for me in the Auckland area since 2006. He has done a great job getting tenants and dealing with all the problems and unexpected things that happen. It has a lot of experience in what he does and this is really helpful as I am based overseas!
Best,
Aidan
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Dear Jenny,
I was on my (usual) way to {another company} to seek assistance in renting my property at 35 Dawnhaven Drive, when - on a whim - I popped into Ray White for the first time in my life, instead. You were "assigned to my case", and I can only say that your immediate attention to my situation, and giving me the VIC (very important customer) treatment right from the outset, gave me confidence to pursue working with you. Here, a mere 72 hours later, I have signed up an absolutely ideal tenant which you have located and recommended. Your efficiency, experience, cheerfulness and competence - overlaid with that delightful sense of humour - has left me, and my new tenant 120% satisfied. I am sure we will meet again. So thank you. And sorry {to the other company}!
Linton Conway
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To whom it may concern
Re: Natalie McKeown
Ms.Natalie McKeown has been our Property Manager since 2008, during which time she has provided excellent support in looking after the property, conducting periodic inspections, looking for best tenants etc., At all times she found to be co-operative and very helpful. I have been very pleased with the performance of Natalie in these years. She always tries hard to get good tenants, that is her asset. I am very impressed with her approach/professionalism and speed at which she is able to discuss with me about my property, tenant it etc. Finding a perfect tenant and ensuring all minor maintenance work was done all in a very short time was an added bonus. She is fantastic woman and it is an honour to have had her manage and care of our property.
Rojaa Narayana
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I am a new client to BUY WEST , my property manager has been excellent from the start and has always kept me updated with developments and updates. He managed to secure new tenants very quickly and was extremely thorough in making sure that their move in was quick and efficient. I really like the personal service of my agent Jeff Reid. He is always available via either phone or email and is always quick to respond to any questions or requirements that I need addressed.
Kate Goodwin
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To Whom It May Concern
TO WHOM IT MAY CONCERN
This is to confirm that Natalie McKeown has been our property manager for the last one and a half years and we are very happy with the way that she conducts herself pertaining to our rental properties.
She is proactive and informative and manages our accounts with integrity, always willing to offer her assistance and had an excellent rapport with the candidates for our rental properties.
She would be an asset to any employer and we recommend her for any endeavour she chooses to pursue and will be glad to be a reference for her if ever it’s required.
Regards, Conrad & Pinky Alcantra
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Hi Diane
Could you please continue to carry on your awesome service as our property manager.
Kind Regards, Guy Gardiner
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To Whom it may concern:
PTD Investements Ltd appointed Natalie McKeown to manage our properties from March 2010.
We found Natalie acted really professional as a property manager. She is really reliable and never let us down and has a nice personality. She always gives us good advice for any issue we need to make a decision on, and follows up our queries with efficiency. We are really happy for her service and highly recommend Natalie to my friends to manage their properties.
Yours Truly,
Tracy Lai,
Director, PTD Investments Ltd
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TO WHOM IT MAY CONCERN
This letter serves as reference for Natalie McKeown,
Natalie has been our Property Manager for past 2 Years.
I have found her to be extremely knowledgeble about her work.
She has been very effective in maintaining relations between the Landlord and Tenants.
Peace of Mind is what Natalie is all about.
I am not only looking forward to have Natalie as our Property Manager in future but also requesting her to take one the Management of My second property with effect today.
I wish her all the success in life.
Anil Bhatia
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This letter serves as reference for Natalie McKeown,
Natalie has been an exceptional property manager for us over the past few years.
We're very pleased with her work. She is a kind and responsible person, also she's very experienced and concientious about her work and always willing to do more to make her work perfect.
We highly value her knowledge about property management and communication with the landlords and tenants.
She really is competent for being a good property manager.
The work she did for us is greatly appreciated.
We'd like Natalie to be our property manager in the future.
Sincerely,
Catherine Leighton
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To whom it may concern:
Natalie has been our family’s Property Manager for the last 18 months. Natalie seems to be well connected and is able to secure quality tenants within a short time frame. When we were new to property management, Natalie guided us through the process with ease and only involved us if essentially needed- taking care of everything else. I also note she was patient with our several (some repeated) questions and has been quick in responding to emails and calls- providing us with good service each time. As a result I have directly suggested Natalie to two of my close friends, who have also been very impressed by Natalie and their business interactions with her. I have no problem recommending Natalie as an excellent Property Manager.
Thank you, Darren Mendonsa
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To Whom it may concern:
Natalie McKeown has been my property manager since 2008. Natalie has great communication skills, always keeping me informed of the status of my property. She has organized numerous repairs & improvement work at my property, she made insurance claims and met with various people on my behalf including insurance assessors, tradespeople, valuers, local Council and real estate salespeople. Natalie organized for my house to be put on the market for sale, and after I decided not to sell it, she rented it to great tenants. I find her knowledgeable, reliable, professional, organized and an excellent property manager. She has a great knowledge of Tenancy Law and all aspects of property management which is very important to myself as a property owner. As I am not in New Zealand I rely on Natalie to take care of my investment property and have no hesitation in recommending her as a property manager.
Mei Bai
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This letter serves as reference for Natalie McKeown,
Natalie has been our property manager for the past 2years,
I found her to be enthusiastic, knowledgable and concientious about her work
and always willing to go that extra mile.
Her knowledge about property management is exemplary.
Her interaction with the landlords and tenants is of the highest order.
We are looking forward in continuing working with Natalie as
our property manager in the future.
Regards, Portia Turner
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This letter serves as reference for Natalie McKeown:
Natalie has been my property manager about 1 year.
She's so professional at property management. I was truly impressed. Natalie was always very punctual, Honest, helpful and contactable whenever i needed her. I only every had to ask for something once, she alwasy got back to me with an answer. There is no doubt that we would be approaching Natalie again if we are in the position of renting a property at any time in the future. Also, we will have no hesitation in recommending her to our friends & families.
Regards,
Kevin He and Sunny Sun
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To Whom it may concern:
Natalie McKeown was my property manager for a period of 12 months.
During this time I always found Natalie to be extremely professional and respectful in all her dealings with me.
If i ever had any questions regarding my tenancy, Natalie always responded quickly and in full detail to answer these questions.
The main attributes that Natalie has demonstrated are: Respect towards me, timely responses to queries, professionalism.
I would have no hesitation in recommending Natalie as a property manager.
Yours truly,
David Sharratt.
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